NANPA Shortens 10-Digit Dialing NPA List, Identifies Carrier Milestones

The FCC’s 988 Order requires all telecommunications carriers, interconnected Voice over Internet Protocol (VoIP) providers, and one-way VoIP providers to make changes to their networks to implement 988 by July 16, 2022. To accomplish the goal of routing 988 directly to the National Suicide Prevention and Mental Health Crisis Hotline number, 1-800-273-TALK (8255), 82 area codes must transition to 10-digit dialing (10DD) before the implementation deadline.

The North American Numbering Plan Administrator’s (NANPA) list of area codes required to transition to 10DD has shortened from 87 to 82 due to NANPA removing 3 area codes that are already transitioning to 10-digit dialing due to an overlay and the return of 904-988 and 701-988.

Impacted NPAs
The area codes now required to transition to 10DD are:

Milestone Reporting
If your company serves any of the area codes on the NPA transition list, you must meet the following milestones and notify NANPA via 988@somos.com when each milestone is completed. All emails must include: Provider Name, OCN(s), State(s) and NPA(s).  

The troubleshooting contact information must include: Provider Name, Primary Contact, Telephone Number(s), Hours of Operation, Backup Contact/Escalations, Email Address and Telephone Number(s).

Please contact Bridget Alexander White or Lisa Cover in JSI’s Maryland office at 301-459-7590 to review the milestones, assist with customer notifications, and to manage your company’s milestone reporting.