Our ETC clients are reminded that the FCC’s new minimum service standards for Lifeline become effective for fixed (home) service providers this Saturday, December 1, 2018 (see our August 2 e-Lert for complete details). You will note the exception for fixed broadband speeds below. The new minimum service standards are as follows:
- Fixed voice: No minimum service standard
- Fixed broadband speed: Increases to 18/2 Mbps (Exception: If the service provider does not offer any generally available residential fixed broadband packages at the subscriber’s residence that meet the 18/2 Mbps standard, it can still receive support for the highest-performing generally available fixed broadband offering of at least 4 Mbps/1 Mbps.)
- Fixed broadband usage: Increases from 250 GB of usage per month to 1000 GB
Customers whose service no longer meets the minimum service standards as of December 1 should have been notified by the company that their service no longer qualifies for Lifeline. They should be offered an option to switch to a Lifeline-supported plan or be de-enrolled from Lifeline and pay full price for the plan to which they are currently subscribed.