As critical as any management issue for community based providers is an accurate assessment of the company's organizational and staffing "fitness," vis a vis the demands of the competitive broadband marketplace. A company hoping to succeed in the evolving telecom industry must be assured that its structure, resources, knowledge base, operational processes, and other dynamics all are equipped to promote its service mission appropriately and respond to customer/market demands.
JSI can assess your company's operational profile, production/service strategies, network/technology resources/options, and management tenets. JSI's assessment regularly includes employee interviews and focus groups; administration and analysis of cultural "vitality" surveys; a review of processes, procedures, and support systems; a summary report; and discussion and follow-up of comprehensive findings and recommendations.
In addition, JSI can help determine if you should look to expand your capabilities and add depths of resources not currently reflected on your staff. As part of our staffing overview, we'll look to identify strategic partnerships and alliances that will enable you - and your partners - to achieve significant cost-saving, resource-growing economies of scale in management, financial analysis and review, accounting and regulatory compliance, network/plant maintenance, and other operational areas.
Looking internally, JSI works with you to identify and assess the potential benefits of initiating departmental restructuring and positioning your staff to become more long-range focused. In some cases, JSI will evaluate staff productivity, assess pay-for-performance compensation, and take a long look at your current compensation and benefits packages. Finally, we'll work to develop guidelines and budgets to recruit and hire the staff you need for the network/technologies that are coming - not on their way out - and help make staff marketing-focused and more effective sales agents.
If you have questions or would like additional information on organizational/staffing resources, contact or Leo Staurulakis (lstaurulakis@jsitel.com) at 301-459-7590.