JSI can develop and facilitate a variety of training programs specifically designed for your company.  We will gear our program content towards executive staff, new employees, key management teams, or the entire staff.  Our management training agenda includes an industry overview, a review of developments/changes confronting community based providers, an assessment of technology/network evolution, business/financial analysis, service delivery/market trends, and insight/advice about effectively advocating for state and national policy objectives.  Management training emphasizes long-term goals, effective operations, and getting the most out of your organization and employees.  

In addition, JSI offers training modules to enable your company to nurture a more customer-focused culture, increase senior staff's negotiating skills and industry awareness, and promote employees' sales and service effectiveness and customer interaction skills.  Our training programs also help staff members develop their own vision of customer service.  A tool for all staff, JSI's training and development program will provide a better understanding of how the company generates revenues and the role universal service support plays.  Employees will learn about regulated and non-regulated revenue streams; revenue and investment levels; and some of the policy threats arising in the legislative and regulatory arenas that will affect both the company and its customers.  

If you have any questions or would like additional information on JSI's staff training programs, contact Steve Meltzer (smeltzer@jsitel.com) or Chris Lehner (clehner@jsitel.com) at 301-459-7590.