JSI can facilitate a variety of training programs specifically designed for your company and its needs.  We can gear our training content towards new directors, an entire board, key management teams, or the entire staff.  Our board and management training includes an overview of the industry, a review of developments affecting independent providers, technology/network evolution, business/financial analysis, service/market trends, and insight on how to effectively drive operations on the local, state, and regional levels.  Board and management training emphasizes long-term goals, effective operations, and getting the most out of your organization and employees.  While board training is usually more structured, management training can be conducted on a timely topic to address competition and/or network technology broadly from the local perspective.

JSI offers training programs to enable your company to develop a more customer-focused culture and increase your staff's sales and service effectiveness as well as their customer interaction skills.  In addition, our training regimen will also help management staff develop their own vision of customer service.

Designed for all employees, JSI's industry training program provides your staff a better understanding of how the company generates revenues and the role universal service plays.  Employees will learn about regulated revenue systems, including access charges; how they affect revenue and investment levels; and the threats they face in today's legislative and regulatory arenas.  Similarly, we offer a broad review of telecom issues to give your valued staff a sense of all the policy shifts taking place in the industry and how they affect both the company and subscribers.  

For more details about any of these training services, e-mail Leo Staurulakis at lstaurulakis@jsitel.com, or call 301-459-7590.