JSI can facilitate a variety of training programs specifically designed for your company and its needs. Training can be geared towards new directors, an entire board, key management teams, customer service representatives (CSRs), or all company employees.

Our board and management training includes an overview of the industry, a review of developments affecting independent service providers, technology/network evolution, business/financial analysis, service trends, and insight on how to effectively drive operations on the local, state, and regional levels. Both board and management training focus on long-term goals, effective operations, and getting the most out of your organization and employees. While board training is usually more structured, management training can be conducted on any timely topic to address competition broadly from the local perspective.

CSR training aims at helping your company develop a more customer-focused culture. After assessing how CSRs go about their business, JSI can devise a training program designed to help them increase their sales and service effectiveness as well as their customer interaction skills. In addition, the training regimen will also help management staff develop their own vision of customer service.

Designed for all employees, JSI has created an industry training program to give your staff a better understanding of how the company generates revenues and the role universal service plays. Employees will learn about regulated revenue systems, including access charges, and how they affect revenue and investment levels. We also cover current industry issues to give your valued staff a sense of the changes taking place in the industry and how they affect both the company and subscribers. When possible, JSI will make use of company-specific data.

For more details about any of these training services, e-mail Leo Staurulakis at lstaurulakis@jsitel.com, or call 301-459-7590.